Frequently Asked Questions
What is the product designed for?
The Noverza scratching post is designed to support scratching, chasing, batting, and interactive play for indoor cats.
What size is the scratching post?
The product is approximately:
- Height: 40 cm / 15.7 inches
- Base width: 29 cm / 11.4 inches
Measurements may vary slightly due to manual measurement.
What features are included?
The scratching and play station includes:
- Sisal-covered scratching post
- Hanging rope balls
- Multi-level ball track
- Wooden play balls
- Spring-mounted feather toy
- Wooden base
Is it suitable for all cats?
The product is suitable for many kittens and adult indoor cats. Activity level, size, and play preferences may vary between cats.
Does assembly require tools?
Some assembly may be required. Please follow the instructions included with your order and ensure all parts are securely tightened before use.
How should I clean it?
Wipe the wooden surfaces with a soft, slightly damp cloth.
Avoid soaking the product or using harsh chemicals. The sisal post can be cleaned gently with a dry brush or vacuum attachment.
How long does shipping take?
Orders are generally processed within 1–3 business days. Estimated delivery is approximately 5–10 business days after dispatch.
How can I track my order?
Your tracking number will be sent by email after your order ships. Tracking updates may take 24–72 hours to appear.
Can I return my order?
Unused and unopened products may be returned within 30 days of delivery. Please contact our support team before returning an item.
What should I do if my item arrives damaged?
Contact us within 7 days of delivery and provide your order number along with clear photos or videos of the product and packaging.